Refund Policy
We want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund policy as follows:
Eligibility for Refund
To be eligible for a refund, you must meet the following conditions:
- You must have purchased the product from our website.
- You must have contacted our customer service team within 24 hours of delivery.
- You must provide a valid reason for the refund request.
Refund Process
If you are eligible for a refund, please follow these steps:
- Contact our customer service team via [email/phone number] to initiate the refund process.
- Provide your order number, genuine reason for refund, and any other relevant information.
- Our customer service team will review your request and respond within [time period, e.g. 3-5 business days].
- If approved, we will process the refund within [time period, e.g. 5-7 business days] once we receive the product back.
Refund Amount
The refund amount will be based on the original purchase price, minus any applicable restocking fees or shipping costs.
Refund Methods
Refunds will be processed using the original payment method.
Exceptions
The following exceptions apply:
- Customized or personalized products are non-refundable.
- Products that have been used, altered, or damaged are non-refundable.
- Refunds will not be issued for shipping costs or restocking fees.
